Ignorance management Knowledge processors Knowledge sharing Aerospace and defense industry Multinational organizations
European Academy of Management
LOCK, R. ... et al, 2013. Facilitating knowledge sharing through ignorance management: the moderating role of knowledge processors. Democratizing Management EURAM2013, Galatasaray University, Istanbul, Turkey, 26th-29th June 2013.
Knowledge sharing is one of the most efficient management processes in supporting
organizational effectiveness. Extant literature notes a number of behavioural factors with an
impact on knowledge sharing. In this paper we introduce the behavioural factor of ignorance
to empirically examine its direct effect on organizational knowledge sharing. Conducting a
qualitative study within an organizational context we argue that knowledge sharing
effectiveness could be greatly improved, by managing employees’ ignorance i.e. knowing
what needs to be known and also acknowledging the existence of unknowns. Moreover, based
on the findings we identify the moderating role of Knowledge Processors in the linkage
between ignorance and knowledge sharing in their capacity as both source and recipient of
knowledge. Suggestions are further made regarding new roles in knowledge management
whilst limitations and future research implications are also discussed.