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Title: Services networks: concept and research agenda
Authors: Henneberg, Stephan C.
Gruber, Thorsten
Naude, Peter
Keywords: Services networks
Business marketing
Services systems
Research agenda
Issue Date: 2013
Publisher: © Elsevier
Citation: HENNEBERG, S.C., GRUBER, T. and NAUDE, P., 2013. Services networks: concept and research agenda. Industrial Marketing Management, 42 (1), pp.3-8.
Abstract: Service networks represent an often used but less often defined construct. As part of the Industrial Marketing Management Special Issue on Services Networks we provide an overview of different ways of understanding services networks, particularly from a business marketing and a services systems perspective. We provide our own definition of services networks and introduce three different conceptual layers. These layers are used to describe the different articles in the special issue. A discussion of a tentative research agenda concludes our argument.
Description: This is the author’s version of a work that was accepted for publication in Industrial Marketing Management. Changes resulting from the publishing process, such as peer review, editing, corrections, structural formatting, and other quality control mechanisms may not be reflected in this document. Changes may have been made to this work since it was submitted for publication. A definitive version was subsequently published at: http://dx.doi.org/10.1016/j.indmarman.2012.11.013
Version: Accepted for publication
DOI: 10.1016/j.indmarman.2012.11.013
URI: https://dspace.lboro.ac.uk/2134/13895
Publisher Link: http://dx.doi.org/10.1016/j.indmarman.2012.11.013
ISSN: 0019-8501
Appears in Collections:Published Articles (Business School)

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