The modern business environment is characterised by dynamism and ambiguity. The causes
include global economic change, rapid change requirements, shortened development life
cycles and the increasing complexity of information technology and information systems
(IT/IS). However, enterprises have been seen as socio-technical systems.
The dynamic complex business environment cannot be understood without intensive
modelling and simulation. Nevertheless, there is no single description of reality, which has
been seen as relative to its context and point of view. Human perception is considered an
important determinant for the subjectivist view of reality. Many scholars working in the
socio-technical systems and enterprise modelling domains have conceived the holistic sociotechnical
systems analysis and design possible using a limited number of procedural and
modelling approaches. For instance, the ETHICS and Human-centred design approaches of
socio-technical analysis and design, goal-oriented and process-oriented modelling of
enterprise modelling perspectives, and the Zachman and DoDAF enterprise architecture
frameworks all have limitations that can be improved upon, which have been significantly
explained in this thesis. [Continues.]
A Doctoral Thesis. Submitted in partial fulfilment of the requirements for the award of Doctor of Philosophy of Loughborough University.
Loughborough University, School of Business and Economics.