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Please use this identifier to cite or link to this item: https://dspace.lboro.ac.uk/2134/14760

Title: Providing demonstrable return-on-investment for organisational learning and training
Authors: Elliott, Michael J.
Dawson, Ray
Edwards, Janet
Keywords: Training evaluation
United Kingdom
Issue Date: 2009
Publisher: © Emerald
Citation: ELLIOTT, M.J., DAWSON, R. and EDWARDS, J., 2009. Providing demonstrable return-on-investment for organisational learning and training. Journal of European Industrial Training, 33 (7), pp.657-670.
Abstract: Purpose – The aim of this paper is to present a holistic approach to training, that clearly demonstrates cost savings with improved effectiveness and efficiencies that are aligned to business objectives. Design/methodology/approach – Extending Kirkpatrick’s evaluation framework with Phillips’s return-on-investment (ROI) concepts, the paper conveys a number of successes; including trainee satisfaction and the capturing of improved knowledge and skills. Findings – The paper includes case studies of how, and to what extent this knowledge has been applied with examples of resulting efficiency savings. The paper shows that there is growing agreement that one of the primary drivers, if not the key driver of long-term organisational effectiveness, is the ability of an organisation to learn effectively. The methodology requires some additional assessment and course preparation to establish a basis from which to demonstrate learning effectiveness. The financial benefits of the applied learning are far greater than the additional preparatory costs. Practical implications – Learning organisations that anticipate, react to change and learn, are likely to maintain a competitive advantage. These organisations are constantly looking for more effective and efficient ways of training. Paradoxically, other organisations will often slash training budgets in times of hardship, as training departments are unable to demonstrate the effectiveness of their programmes. Originality/value – The paper presents a practical example of how training should be applied to truly demonstrate its value in the workplace.
Description: This article is © Emerald Group Publishing and permission has been granted for this version to appear here. Emerald does not grant permission for this article to be further copied/distributed or hosted elsewhere without the express permission from Emerald Group Publishing Limited.
Version: Accepted for publication
DOI: 10.1108/03090590910985408
URI: https://dspace.lboro.ac.uk/2134/14760
Publisher Link: http://dx.doi.org/10.1108/03090590910985408
Appears in Collections:Published Articles (Computer Science)

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