This research is based on real issues that have been recognised within the global
organisation, Rolls-Royce. The first aim concerned an issue that many companies
face, the difficulty that employees face in locating the knowledge and information
they require, especially in larger organisations.
The developed solution of an Information Map proved to be a success in providing
people within the Submarines business with the location of' Configuration
Management information. The concept of the Information Map is one that can be
adopted by any business as the stages in the tools development have been well
documented within Chapters Four, Five and Six. Analysis of the success of the
Information Map led to the derivation of 10 lessons learned. These were then verified
in a second case study of an intranet development.
The second aim of the research was to create a Knowledge Management framework
that could be adapted by companies looking to invest in Knowledge Management and
provide them with a guide to use. This framework was built from the lessons learned
from the Information Map and from other best practice derived from available
literature and within Rolls-Royce. The work conducted within the Support business
tries to fill in gaps in current research by offering companies a new approach to
Knowledge Management, which was based upon the way that industries work today.
The creation of the Knowledge Management framework simplifies the work
conducted and offers practitioners an easy, high-level approach to the adoption of
Knowledge Management by grouping the process into ten steps. This is presented in a
fashion that is easy to follow and ultimately offers a guide to make the best use of the
resources and budget available to Knowledge Management practitioners.
Overall the research addresses the 'real' issues faced by Knowledge Management
practitioners. The main contributions to the Knowledge Management domain are the
Information Map, action research approach, implementation of Knowledge
Management tools for the users needs and a Framework as a guide for industry.
A Doctoral Thesis. Submitted in partial fulfillment of the requirements for the award of Doctor of Philosophy of Loughborough University.