HEPBURN, A. and POTTER, J., 2012. Crying and crying responses. IN: Peräkylä, A. and Sorjonen, M.-L. (eds.). Emotion in interaction. Oxford: Oxford University Press, pp. 194-210.
While psychological approaches to emotion start with experience or physiology,
conversation analysis (often abbreviated to CA) starts with emotion as a public
and communicable object. (us with crying, the initial focus is not on how it feels
and how it is related to grief or loss but on how crying appears in human conduct and
the elements that make it recognizable. How crying unfolds in interaction, and how
it is responded to, becomes the focus for study. Analysis in this chapter will therefore
highlight the profoundly public nature of such matters, how they can be recognized
and normatively organized.