STOKOE, E., 2014. The Conversation Analytic Role-play Method (CARM): a method for training communication skills as an alternative to simulated role-play. Research on Language and Social Interaction, 47 (3), pp. 255-265.
The Conversation Analytic Role-play Method (CARM) is an approach to training, based on
conversation analytic evidence about the problems and roadblocks that can occur in
institutional interaction. Traditional training often relies on role-play, but that differs systematically from the actual events it is meant to mimic and prepare for. In contrast,
CARM uses animated audio- and video-recordings of real-time, actual encounters. CARM
provides a unique framework for discussing and evaluating, in slow motion, actual talk as
people do their jobs. It also provides an evidence base for making decisions about effective
practice and communication policy in organizations. This article describes CARM's
distinctive practices and its impact on professional development across different
organizations. Data are in British English.
This an Accepted Manuscript of an article published by Taylor & Francis in Research on Language and Social Interaction on 06-08-2014, available online: http://www.tandfonline.com/10.1080/08351813.2014.925663.