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Please use this identifier to cite or link to this item: https://dspace.lboro.ac.uk/2134/15567

Title: Constructing ethnicity statistics in talk-in-interaction: producing the 'White European'
Authors: Wilkinson, Susan J.
Keywords: Categorization
Conversation analysis
Ethnic monitoring
Institutional talk
Official statistics
Question design
Recipient design
Social construction
Issue Date: 2011
Publisher: Sage (© The Author)
Citation: WILKINSON, S., 2011. Constructing ethnicity statistics in talk-in-interaction: producing the 'White European'. Discourse and Society, 22(3), pp.343-361.
Abstract: This article ‘looks behind’ official statistics, analysing the social context of their production. It uses conversation analysis to examine how an organization’s ethnic monitoring statistics are constructed in and through interactions between callers and volunteers on its telephone helpline. In particular, it examines how the process of self-categorization is shaped by the response categories on the organization’s monitoring form and by the format in which the ethnic monitoring question is asked. These analyses contribute to developing understandings of the social construction of ‘race’/ethnicity and of organizationally generated statistics.
Version: Accepted for publication
DOI: 10.1177/0957926510395446
URI: https://dspace.lboro.ac.uk/2134/15567
Publisher Link: http://dx.doi.org/10.1177/0957926510395446
ISSN: 0957-9265
Appears in Collections:Published Articles (Communication, Media, Social and Policy Studies)

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