Wilkinson_Ethnicity_D&S.pdf (246.8 kB)
Constructing ethnicity statistics in talk-in-interaction: producing the 'White European'
journal contribution
posted on 2014-08-15, 11:49 authored by Sue WilkinsonThis article ‘looks behind’ official statistics, analysing the social context of their production. It uses conversation analysis to examine how an organization’s ethnic monitoring statistics are constructed in and through interactions between callers and volunteers on its telephone helpline. In particular, it examines how the process of self-categorization is shaped by the response categories on the organization’s monitoring form and by the format in which the ethnic monitoring question is asked. These analyses contribute to developing understandings of the social construction of ‘race’/ethnicity and of organizationally generated statistics.
History
School
- Social Sciences
Department
- Communication, Media, Social and Policy Studies
Published in
DISCOURSE & SOCIETYVolume
22Issue
3Pages
343 - 361 (19)Citation
WILKINSON, S., 2011. Constructing ethnicity statistics in talk-in-interaction: producing the 'White European'. Discourse and Society, 22(3), pp.343-361.Publisher
Sage (© The Author)Version
- AM (Accepted Manuscript)
Publication date
2011ISSN
0957-9265Publisher version
Language
- en
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Keywords
CategorizationCensusConversation analysisEthnic monitoringEthnicityEuropeanHelplineInstitutional talkInteractionOfficial statisticsQuestion designRecipient designSocial constructionTalk-in-interactionWhitenessLanguage, Communication and Culture not elsewhere classifiedStudies in Human Society not elsewhere classified
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