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Title: When planned IS/IT project benefits are not realized: a study of inhibitors and facilitators to benefits realization
Authors: Coombs, Crispin
Keywords: Benefits management
Benefits dependency network
Information systems
Issue Date: 2015
Publisher: © Elsevier, APM and IPMA
Citation: COOMBS, C.R., 2015. When planned IS/IT project benefits are not realized: a study of inhibitors and facilitators to benefits realization. International Journal of Project Management, 33 (2), pp. 363-379.
Abstract: IS/IT evaluations reveal that many organizations fail to realize planned benefits from their IS/IT projects. Benefits management researchers argue that organizational change is necessary for the delivery of IS/IT project benefits. However, existing IS/IT evaluation methods adopt a narrow quantitative focus on costs and benefits and fail to consider the organizational dimension. This study brings together the concepts of benefits management and IS/IT evaluation using the Cranfield Benefits Dependency Network (BDN) as a diagnostic tool to examine an underperforming IS/IT project. The analysis revealed that planned benefits had not been realized because of a lack of attention to technical and organizational facilitators and inhibitors associated with IT-enabled organizational change. © 2014 Elsevier Ltd.
Description: NOTICE: this is the author’s version of a work that was accepted for publication in International Journal of Project Management. Changes resulting from the publishing process, such as peer review, editing, corrections, structural formatting, and other quality control mechanisms may not be reflected in this document. Changes may have been made to this work since it was submitted for publication. A definitive version was subsequently published at: http://dx.doi.org/10.1016/j.ijproman.2014.06.012
Version: Accepted for publication
DOI: 10.1016/j.ijproman.2014.06.012
URI: https://dspace.lboro.ac.uk/2134/15718
Publisher Link: http://dx.doi.org/10.1016/j.ijproman.2014.06.012
ISSN: 0263-7863
Appears in Collections:Published Articles (Business School)

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