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|Title: ||Cosmopolitan consumers as a target group for segmentation|
|Authors: ||Riefler, Petra|
Siguaw, Judy A.
|Issue Date: ||2012|
|Publisher: ||Palgrave Macmillan (© Academy of International Business)|
|Citation: ||RIEFLER, P., DIAMANTOPOULOS, A. and SIGUAW, J.A., 2012. Cosmopolitan consumers as a target group for segmentation. Journal of International Business Studies, 43 (3), pp.285-305.|
|Abstract: ||For international companies, the literature recommends directing segmentation efforts at customer characteristics rather than country characteristics. Consumers' degree of cosmopolitan orientation has been suggested as a powerful segmentation base, as this characteristic is expected to drive consumers' tastes and preferences. To advance research on this segmentation base, this article offers a conceptualization of the consumer cosmopolitanism construct by: (1) delineating its conceptual domain; (2) highlighting its key dimensions, namely open-mindedness, diversity appreciation, and consumption transcending borders; and (3) examining its links with theoretically relevant variables, specifically consumer ethnocentrism and global consumption orientation. Based on the aforementioned conceptualization, a consumer-research-specific and psychometrically sound measurement instrument - the C-COSMO scale - is subsequently developed and tested in a series of complementary studies. Finally, empirically based insights into the characteristics of cosmopolitan consumers are offered, by: (1) profiling them on consumption-relevant variables (innovativeness, risk aversion, susceptibility to normative influence, consumer ethnocentrism, and demographic characteristics); (2) examining the link between consumer cosmopolitanism and willingness to buy foreign products; and (3) developing an empirically based typology of cosmopolitan/local consumers using a cluster analysis approach. From a managerial perspective, findings suggest that the identification and subsequent targeting of cosmopolitan consumers may well represent an appropriate strategy for internationally active companies. © 2012 Academy of International Business|
|Description: ||This paper is closed access.|
|Version: ||Closed access|
|Publisher Link: ||http://dx.doi.org/10.1057/jibs.2011.51|
|Appears in Collections:||Closed Access (Business School)|
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