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Benchmarking: performance improvement toward competitive advantage
journal contribution
posted on 2014-11-21, 13:46 authored by Ninatubu Mbora Lema, Andrew PriceBenchmarking is a relatively new quality concept. It is the systematic search for best practices that leads to superior performance. This paper explores the definitions, scope, types, and applications of benchmarking. Various literature sources have been examined to establish a common understanding. Benchmarking is seen within the context of total quality management (TQM) as an accelerator toward achieving TQM by learning from others who have demonstrated excellence. Furthermore, this paper argues that it is a necessary tool that exposes internal activities of competitive organizations to external organizations, a competitive potential currently not fully used. A wide range of business successes achieved through benchmarking are cited, especially in manufacturing and service industries. These concepts are briefly discussed within the context of the construction industry, with the objective of provoking a debate on the applicability of the concept in construction.
History
School
- Architecture, Building and Civil Engineering
Published in
JOURNAL OF MANAGEMENT IN ENGINEERINGVolume
11Issue
1Pages
28 - 37 (10)Citation
LEMA, N.M. and PRICE, A.D.F., 1995. Benchmarking: performance improvement toward competitive advantage. Journal of Management in Engineering, 11 (1), pp. 28 - 37.Publisher
© ASCEVersion
- VoR (Version of Record)
Publisher statement
This work is made available according to the conditions of the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) licence. Full details of this licence are available at: https://creativecommons.org/licenses/by-nc-nd/4.0/Publication date
1995Notes
This article is closed access.ISSN
0742-597XPublisher version
Language
- en