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Title: A socio-technical approach to improving retail energy efficiency behaviours.
Authors: Christina, Sian
Waterson, Patrick
Dainty, Andrew R.J.
Daniels, Kevin
Issue Date: 2015
Publisher: © 2014 Elsevier Ltd and The Ergonomics Society
Citation: CHRISTINA, S. ... et al, 2015. A socio-technical approach to improving retail energy efficiency behaviours. Applied Ergonomics, 47, pp.324-335
Abstract: In recent years, the UK retail sector has made a significant contribution to societal responses on carbon reduction. We provide a novel and timely examination of environmental sustainability from a systems perspective, exploring how energy-related technologies and strategies are incorporated into organisational life. We use a longitudinal case study approach, looking at behavioural energy efficiency from within one of the UK's leading retailers. Our data covers a two-year period, with qualitative data from a total of 131 participants gathered using phased interviews and focus groups. We introduce an adapted socio-technical framework approach in order to describe an existing organisational behavioural strategy to support retail energy efficiency. Our findings point to crucial socio-technical and goal-setting factors which both impede and/or enable energy efficient behaviours, these include: tensions linked to store level perception of energy management goals; an emphasis on the importance of technology for underpinning change processes; and, the need for feedback and incentives to support the completion of energy-related tasks. We also describe the evolution of a practical operational intervention designed to address issues raised in our findings. Our study provides fresh insights into how sustainable workplace behaviours can be achieved and sustained over time. Secondly, we discuss in detail a set of issues arising from goal conflict in the workplace; these include the development of a practical energy management strategy to facilitate secondary organisational goals through job redesign.
Description: This is an Open Access Article published by Elsevier according to the conditions of the Creative Commons Attribution 4.0 International (CC BY 4.0) licence at: http://dx.doi.org/10.1016/j.apergo.2014.08.003
Sponsor: This work was supported by the Engineering and Physical Sciences Research Council (EPSRC) [grant number EP/G037272/1].
Version: Published
DOI: 10.1016/j.apergo.2014.08.003
URI: https://dspace.lboro.ac.uk/2134/16530
Publisher Link: http://dx.doi.org/10.1016/j.apergo.2014.08.003
ISSN: 0003-6870
Appears in Collections:Published Articles (Architecture, Building and Civil Engineering)

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