SOETANTO, R. ... et al, 2003. Utilising socio-technical systems design principles to implement new ICT systems. IN: In: Greenwood, D.J. (ed.). Proceedings 19th Annual ARCOM Conference, 3-5 September 2003, Brighton, UK. Vol. 2, pp.695-704.
The optimum joint design of social and technical systems (socio-technical systems) is
a pre-requisite for successful implementation of technological innovation in
organizations, which is ultimately pivotal for competitive performance. Literature
suggests a lack of consideration towards socio-technical systems design in the
implementation of new Information and Communication Technology (ICT) systems.
This results in system failure or less than optimum systems and organization
performance. This paper attempts to address this gap by proposing a methodology
based on socio-technical systems design principles to guide ICT managers in
implementing new ICT systems within construction organizations. Essential features
of this methodology include proactively involving the user in the design process and
involving them in design decisions. Appropriate use of this methodology should
secure user support and commitment, which should ultimately help to reduce
resistance to change, enhance user acceptance and organizational competitiveness.
This is a conference paper. It is also available at: http://www.arcom.ac.uk/-docs/proceedings/ar2003-695-704_Soetanto_et_al.pdf