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Title: Utilising socio-technical systems design principles to implement new ICT systems
Authors: Soetanto, Robby
Dainty, Andrew R.J.
Price, Andrew D.F.
Glass, Jacqueline
Keywords: Construction organizations
ICT systems implementation
Socio-technical systems
User participation
Issue Date: 2003
Publisher: © ARCOM / the authors
Citation: SOETANTO, R. ... et al, 2003. Utilising socio-technical systems design principles to implement new ICT systems. IN: In: Greenwood, D.J. (ed.). Proceedings 19th Annual ARCOM Conference, 3-5 September 2003, Brighton, UK. Vol. 2, pp.695-704.
Abstract: The optimum joint design of social and technical systems (socio-technical systems) is a pre-requisite for successful implementation of technological innovation in organizations, which is ultimately pivotal for competitive performance. Literature suggests a lack of consideration towards socio-technical systems design in the implementation of new Information and Communication Technology (ICT) systems. This results in system failure or less than optimum systems and organization performance. This paper attempts to address this gap by proposing a methodology based on socio-technical systems design principles to guide ICT managers in implementing new ICT systems within construction organizations. Essential features of this methodology include proactively involving the user in the design process and involving them in design decisions. Appropriate use of this methodology should secure user support and commitment, which should ultimately help to reduce resistance to change, enhance user acceptance and organizational competitiveness.
Description: This is a conference paper. It is also available at: http://www.arcom.ac.uk/-docs/proceedings/ar2003-695-704_Soetanto_et_al.pdf
Version: Accepted for publication
URI: https://dspace.lboro.ac.uk/2134/16537
Publisher Link: http://www.arcom.ac.uk/-docs/proceedings/ar2003-695-704_Soetanto_et_al.pdf
ISBN: 0953416186
Appears in Collections:Conference Papers (Civil and Building Engineering)

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