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Title: A framework for investigating human factors issues associated with the implementation of new ICT systems in construction organisations
Authors: Soetanto, Robby
Dainty, Andrew R.J.
Price, Andrew D.F.
Glass, Jacqueline
Keywords: Human factors
ICT systems implementation
Action research
Technology Acceptance Model
Usability evaluation
Issue Date: 2003
Publisher: © Millpress (IOS Press)
Citation: SOETANTO, R. ... et al, 2003. A framework for investigating human factors issues associated with the implementation of new ICT systems in construction organisations. IN: Anumba, C.J. (ed.). Innovative Developments in Architecture, Engineering and Construction : Proceedings of the 2nd International Conference on Innovation in Architecture, Engineering and Construction. Loughborough, UK, June 25-27, 2003. Rotterdam : Millpress Science Publishers, pp.121-130.
Abstract: The failure of Information and Communication Technology (ICT) applications has been well documented in many industries and organisations. Many studies have attributed these failures to non-technical issues, i.e. those linked to human factors. A thorough review of the literature in ICT systems implementation and human factors domains suggests that a complete assessment of a new ICT systems implementation should address both organisation and end-user factors which demand different assessment approaches, but which are closely interrelated. This paper discusses the importance of taking account of socio-technical and user-centred issues in construction organisations, and presents a framework for enabling construction organisations to embed new ICT systems more effectively in the future. This framework combines aspects of action research methodology, the Technology Acceptance Model (TAM) and other usability evaluation studies, which allow integrated assessment of organisation and end-user factors. Due to their complementariness and synergy, the benefits gained from this integrated framework should be more than the sum of individual aspects. This integrated framework should help to reduce resistance to change within construction organisations, enhance user acceptance of new ICT systems and enhance organisation competitiveness.
Description: This is a conference paper.
Version: Accepted for publication
URI: https://dspace.lboro.ac.uk/2134/16543
Publisher Link: http://www.iospress.nl/html/9789059660083.php
ISBN: 9059660080
Appears in Collections:Conference Papers (Civil and Building Engineering)

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