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Please use this identifier to cite or link to this item: https://dspace.lboro.ac.uk/2134/16765

Title: Information overload: the differences that age makes
Authors: Benselin, Jennifer C.
Ragsdell, Gillian
Keywords: Age
Information literacy
Information overload
Job Role
Centre for Information Management (CIM)
Issue Date: 2015
Publisher: SAGE Publications
Citation: BENSELIN, J.C. and RAGSDELL, G., 2015. Information overload: the differences that age makes. Journal of Librarianship and Information Science, Online before Print, doi: 10.1177/0961000614566341.
Abstract: Information overload has long been studied as a phenomenon that causes problems at the personal, social and organisational level. This study investigates overload from a new angle, that of the influence of age on perceptions of information overload. A combination of questionnaires, interviews and diaries were used to gain insight into people’s perceptions towards information overload. It was found that people of all ages suffer from information overload but young people are primarily affected by information literacy levels while older people are affected by technology. There was evidence of a link between age and technology use. A link was also found between job role and information overload and the impact technology has had on the quantity of information available. This research will benefit anyone, either individually or within an organisation, looking for ways to combat information overload. It identifies the influence of age on various factors and recommends actions that may be taken to reduce information overload. In particular, recommendations were made for further training in technology and information literacy. The paper is based on an approach not seen before in the literature as it investigates the effects of age on information overload by seeking to understand how perceptions towards information overload may differ between different age groups. It is anticipated that this paper will trigger further studies that could focus on the effect of job role on information overload and the likelihood of information addiction becoming a future concern.
Version: Submitted for publication
DOI: 10.1177/0961000614566341
URI: https://dspace.lboro.ac.uk/2134/16765
Publisher Link: http://dx.doi.org/10.1177/0961000614566341
ISSN: 0961-0006
Appears in Collections:Published Articles (Information Science)
Published Articles (Business)

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