HERBERT, I. and SEAL, W., 2014. A knowledge management perspective to shared service centers: a case study of a finance SSC. IN: Bondarouk, T. (ed.) Shared Services as a New Organizational Form. Advanced Series in Management, 13, pp. 133 - 151.
Purpose - The chapter presents case evidence to argue that rather than comprising noncore, back-office business support services, shared service centers (SSCs), when viewed from a knowledge management perspective, can create both valuable and firm-specific resources and dynamic capabilities.