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Please use this identifier to cite or link to this item: https://dspace.lboro.ac.uk/2134/17100

Title: The continuity of underperforming ICT projects in the public sector
Authors: Sandeep, M.S.
Ravishankar, M.N.
Keywords: PICT project continuity
Public sector
Institutional logics
Status differences
Case study
Issue Date: 2014
Publisher: © Elsevier
Citation: SANDEEP, M.S. and RAVISHANKAR, M.N., 2014. The continuity of underperforming ICT projects in the public sector. Information and Management, 51 (6), pp. 700 - 711.
Abstract: There is a growing body of research on the successes and failures of information and communications technology (ICT) projects in the public sector. However, this literature has rarely addressed the question of why some projects persist and continue despite functioning poorly in several areas. In this paper, we suggest that the notions of institutional logics and status differences provide useful insights into the structure and trajectory of this type of continuity. We build our arguments through an in-depth qualitative case study of a public information and communications technology (PICT) project in India. From our findings, we develop a process model of PICT project continuity. We explain how the employment of bureaucratic posturing – a manifestation of bureaucratic logic – as a tactic by high status groups could lead to poor performance on several fronts. The paper elaborates on two levels of continuity: policy-level continuity, which in our case was enabled by the logics of decentralization and technocracy, and operational-level continuity, which was achieved when groups with contrasting status-related motivations supported the project.
Description: This paper was accepted for publication in the journal Information and Management and the definitive published version is available at http://dx.doi.org/10.1016/j.im.2014.06.002
Version: Accepted for publication
DOI: 10.1016/j.im.2014.06.002
URI: https://dspace.lboro.ac.uk/2134/17100
Publisher Link: http://dx.doi.org/10.1016/j.im.2014.06.002
ISSN: 0378-7206
Appears in Collections:Published Articles (Business School)

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