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Please use this identifier to cite or link to this item: https://dspace.lboro.ac.uk/2134/17325

Title: Towards benefit orientated business process modelling: a canonical action research study
Authors: Aitken, Andrew
Coombs, Crispin
Doherty, Neil
Keywords: Business Process Modelling (BPM)
Benefits Realisation Management (BRM)
Stakeholder theory
Sense-making theory
Issue Date: 2015
Publisher: UKAIS
Citation: AITKEN, A., COOMBS, C. and DOHERTY, N., 2015. Towards benefit orientated business process modelling: a canonical action research study. IN: Wastell, D., Wainwright, D. and Brooks, L. (eds). Information Systems Impact: Making Research Matter. Proceedings of UKAIS 2015, 16th-18th March 2015, Oxford, paper 2.
Abstract: Organizations are increasingly employing business process modelling techniques in an attempt to visualise their processes and highlight the improvements that need to be made. However, despite the plethora of modelling techniques available, the main focus has typically been the graphical depiction of a process. As of yet little consideration has been given into how a process can be presented in such a way as to allow the key stakeholders to realise its true value. The aim of this paper is to establish if benefits realisation can help develop a value focused process modelling technique. Stakeholder and Sense making theory will be employed to develop practical guidelines around how the modelling should be conducted and presented. The research presents a new modelling prototype that addresses the gap in the literature concerning benefits orientated process modelling.
Description: This is a conference paper access, the definitive version is available at: http://www.ukais2015.org/index.php/proceedings
Version: Accepted for publication
URI: https://dspace.lboro.ac.uk/2134/17325
Publisher Link: http://www.ukais2015.org/
ISBN: 9780956027283
Appears in Collections:Conference Papers (Business School)

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