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Please use this identifier to cite or link to this item: https://dspace.lboro.ac.uk/2134/17895

Title: Value through innovation in long-term service delivery: facility management in an Australian PPP
Authors: Brewer, Graham
Gajendran, Thayaparan
Jefferies, Marcus
McGeorge, Denny
Rowlinson, Steve
Dainty, Andrew R.J.
Keywords: Australia
Facility management
PPP
Service delivery
Issue Date: 2013
Publisher: © Emerald Group Publishing Limited
Citation: BREWER, G. ... et al, 2013. Value through innovation in long-term service delivery: facility management in an Australian PPP. Built Environment Project and Asset Management, 3 (1), pp. 74 - 88.
Abstract: Purpose: Public-private partnerships (PPPs) and other innovative procurement mechanisms are frequently used to deliver both an asset and a public service over a protracted period. The value streams to the parties involved can be complex, but generally arise from the satisfactory provision of infrastructure that is fit for purpose throughout its life. This research aims to investigate the effectiveness of the facility management (FM) function in delivering long-term value to both the client and consortium. Design/methodology/approach: This paper describes a case study of a PPP in Australia that delivered social infrastructure in multiple locations to a state government. Drawing upon multiple perspectives from within the consortium, it utilises inductive principles to identify the influences on value generation through innovation by the FM function. Findings: The ability of an Australian FM contractor to provide value within a PPP context has been shown to reflect some of the attributes described in literature. However, the extent of innovation, especially in the design and construction phases, has been limited by organisational history and capability, and relational and contextual issues. Originality/value: This research highlights a flaw in the rhetoric relating to PPP delivery, namely the disconnection between the asset delivery and service delivery phases, which stifles the consortium's capacity to innovate and maximise value. It reveals a set of influences that both resonate with the literature and plausibly explain the suboptimal performance of the FM function within an Australian PPP. By using highly iterative analysis leading to within-case generalisability, it provides a robust basis for wider investigation of the problem. © Emerald Group Publishing Limited.
Description: This article is © Emerald Group Publishing and permission has been granted for this version to appear here https://dspace.lboro.ac.uk/dspace-jspui/handle/2134/17895. Emerald does not grant permission for this article to be further copied/distributed or hosted elsewhere without the express permission from Emerald Group Publishing Limited.
Version: Accepted for publication
DOI: 10.1108/BEPAM-03-2012-0008
URI: https://dspace.lboro.ac.uk/2134/17895
Publisher Link: http://dx.doi.org/10.1108/BEPAM-03-2012-0008
ISSN: 2044-124X
Appears in Collections:Published Articles (Civil and Building Engineering)

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