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Title: Avoiding giving advice in telephone counselling for children and young people: empowerment as practical action
Authors: Butler, Carly W.
Danby, Susan
Emmison, Michael
Keywords: Conversation analysis
Helplines
Children
Advice
Empowerment
Issue Date: 2015
Publisher: John Benjamins
Citation: BUTLER, C.W., DANBY, S. and EMMISON, M., 2015. Avoiding giving advice in telephone counselling for children and young people: empowerment as practical action. IN: Chevalier, F.H.G. and Moore, J. (eds). Producing and Managing Restricted Activities: Avoidance and Withholding in Institutional Interaction. Amsterdam, The Netherlands: John Benjamins Publishing Company, pp.83-114
Series/Report no.: Pragmatics & Beyond New Series;255
Abstract: Kids Helpline is an Australian 24-hour telephone counselling helpline for children and young people up to the age of 25 years old. The service operates with the core values of empowerment for clients, and the use of child-centred practices,one aspect of which is a non-directive approach highlighted by the avoidance of overt advice giving. Through analysis of a single call to the helpline, this chapter demonstrates how counsellors actively manage and minimise the normative and asymmetric properties of advice in the course of helping clients develop options for change. In doing so we illustrate the practical relevance and enactment of abstract institutional policies and discuss the interactional affordances of institutional constraints on practice.
Description: This book chapter is closed access.
Version: Accepted for publication
DOI: 10.1075/pbns.255.03but
URI: https://dspace.lboro.ac.uk/2134/18406
Publisher Link: http://dx.doi.org/10.1075/pbns.255.03but
Appears in Collections:Closed Access (Social Sciences)

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