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Title: Client-Led Information System Creation (CLIC): navigating the gap
Authors: Champion, Donna
Stowell, Frank A.
O'Callaghan, Alan
Keywords: Information systems
Systems theory
Action research
Modelling participation
Issue Date: 2005
Publisher: © Blackwell Publishing Ltd.
Citation: CHAMPION, D., STOWELL, F.A. and O'CALLAGHAN, A., 2005. Client-Led Information System Creation (CLIC): navigating the gap. Information Systems Journal, 15 (3), pp. 213 - 231.
Abstract: This paper offers a new framework to facilitate an interpretive approach to client-led information system development, referred to as CLIC (Client-Led Information System Creation). The challenge of moving seamlessly through a pro- cess of information systems (IS) design is still the subject of much research in the IS field. Attempts to address the difficulties of ‘bridging the gap’ between a client’s business needs and an information system definition have hitherto not provided a coherent and practical approach. Rather than attempting to bridge the gap, this paper describes an approach to managing this gap by facilitating the clients’ nav- igating through the information system design process (or inquiry process) in a coherent manner. The framework has been developed through practice, and the paper provides an example of navigating through the design phase taken from an Action Research field study in a major UK bank.
Description: This article was accepted for publication in the serial, Information Systems Journal. The definitive version is available at: http://dx.doi.org/10.1111/j.1365-2575.2005.00191.x
Version: Accepted for publication
DOI: 10.1111/j.1365-2575.2005.00191.x
URI: https://dspace.lboro.ac.uk/2134/18609
Publisher Link: http://dx.doi.org/10.1111/j.1365-2575.2005.00191.x
ISSN: 1350-1917
Appears in Collections:Published Articles (Business)

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