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Please use this identifier to cite or link to this item: https://dspace.lboro.ac.uk/2134/18728

Title: Exploring situationally inappropriate social media posts: an impression management perspective
Authors: Richey, Michelle
Ravishankar, M.N.
Coupland, Christine
Keywords: Social media
Impression management
Inappropriate posts
Erving Goffman
Issue Date: 2016
Publisher: © Emerald
Citation: RICHEY, M., RAVISHANKAR, M.N. and COUPLAND, C., 2016. Exploring situationally inappropriate social media posts: an impression management perspective. Information Technology and People, 29 (3), pp. 597-617.
Abstract: Purpose - Social media technologies are used by many organizations to project a positive image of their strategies and operations. At the same time, however, there are an increasing number of reports of slip-ups linked to poor situational awareness and flawed self-presentations on social media platforms. This paper explores the triggers of inappropriate social media posts. Design/methodology/approach – Data was collected during a qualitative study of social media use in 31 organizations in the United Kingdom (UK) and interpreted using concepts from Erving Goffman’s theory of impression management. Findings - Our findings point to a series of demanding triggers, which increase the likelihood of insensitive and contextually inappropriate posts and also damage fostered impressions. Originality/value - We identify four triggers linked to inappropriate social media posts, namely (a) speed and spontaneity, (b) informality, (c) blurred boundaries and (d) the missing audience. We also discuss how extending the notion of what Goffman refers to as ‘situation-like’ encounters provides useful insights into impression management on social media.
Description: This article is © Emerald Group Publishing and permission has been granted for this version to appear here (https://dspace.lboro.ac.uk). Emerald does not grant permission for this article to be further copied/distributed or hosted elsewhere without the express permission from Emerald Group Publishing Limited. - See more at: http://www.emeraldgrouppublishing.com/authors/writing/author_rights.htm#sthash.X7ZMvNUH.dpuf
Version: Accepted for publication
DOI: 10.1108/ITP-03-2015-0045
URI: https://dspace.lboro.ac.uk/2134/18728
Publisher Link: http://dx.doi.org/10.1108/ITP-03-2015-0045
ISSN: 0959-3845
Appears in Collections:Published Articles (Business)

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