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Please use this identifier to cite or link to this item: https://dspace.lboro.ac.uk/2134/19047

Title: The SERVICE framework: a public-service-dominant approach to sustainable public services
Authors: Osborne, Stephen P.
Radnor, Zoe J.
Kinder, Tony
Vidal, Isabel
Issue Date: 2015
Publisher: Wiley / © British Academy of Management
Citation: OSBORNE, S.P. ... et al, 2015. The SERVICE framework: a public-service-dominant approach to sustainable public services. British Journal of Management, 26 (3), pp. 424 - 438.
Abstract: In this paper we argue that the new public management has been a flawed paradigm for public services delivery that has produced very internally efficient but externally ineffective public service organizations. Subsequently we develop the SERVICE framework for sustainable public services and public service organizations. This framework is rooted within the public-service-dominant business logic and emphasizes the need for a focus on external value creation rather than internal efficiency alone.
Description: This paper is embargoed until March 2017.
Version: Accepted for publication
DOI: 10.1111/1467-8551.12094
URI: https://dspace.lboro.ac.uk/2134/19047
Publisher Link: http://dx.doi.org/10.1111/1467-8551.12094
ISSN: 1045-3172
Appears in Collections:Closed Access (Business School)

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