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Please use this identifier to cite or link to this item: https://dspace.lboro.ac.uk/2134/19318

Title: Towards an understanding of the role of business intelligence systems in organisational knowing
Authors: Galliers, Robert D.
Shollo, Arisa
Keywords: Business intelligence systems
Organisational knowing
Data selection
Articulation
Practice studies
Case study research
Issue Date: 2016
Publisher: © Wiley
Citation: GALLIERS, R.D. and SHOLLO. A., 2016. Towards an understanding of the role of business intelligence systems in organisational knowing. Information Systems Journal, In Press.
Abstract: Recent advances in information technology (IT), such as the advent of business intelligence (BI) systems, have increased the ability of organisations to collect and analyse data to support decisions. There is little focus to date, however, on how BI systems might play a role in organisational knowledge creation – in organisational knowing. We develop a conceptual framework of organisational knowing based on a synthesis of the literature, and use this as a framework to investigate how BI systems facilitate knowing in a case organisation. We identify two practices triggered by BI systems that distinguish them from prior applications of IT: the ability to initiate problem articulation and dialogue, and that of data selection (e.g. to address information needs of organisational decision makers at different managerial levels). This study provides empirical evidence of the performative outcome of BI systems in relation to organisational knowing through the practices of articulation and data selection. It provides a practice perspective on BI and focuses on the role of BI systems in organisational knowing thereby opening up a new departure for BI research that considers the implications of BI systems in organisations with actual practice in mind.
Description: This paper is in closed access.
Version: Submitted for publication
DOI: 10.1111/isj.12071
URI: https://dspace.lboro.ac.uk/2134/19318
Publisher Link: http://dx.doi.org/10.1111/isj.12071
ISSN: 1365-2575
Appears in Collections:Closed Access (Business School)

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