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Please use this identifier to cite or link to this item: https://dspace.lboro.ac.uk/2134/19390

Title: Stress management standards: a warning indicator for employee health
Authors: Kazi, A.
Haslam, Cheryl
Keywords: Occupational health
Risk assessment
Stress management
Issue Date: 2013
Publisher: © Oxford University Press
Citation: KAZI, A. and HASLAM, C.O., 2013. Stress management standards: a warning indicator for employee health. Occupational Medicine, 63 (5), pp.335-340
Abstract: Background: Psychological stress is a major cause of lost working days in the UK. The Health and Safety Executive have developed Management Standards (MS) to help organisations to assess work-related stress. Aims: The aim of this study was to investigate the relationships between the MS Indicator Tool and employee health, job attitudes, work performance and environmental outcomes. Methods: The first phase involved a survey employing the MS Indicator Tool, GHQ-12, job attitudes, work performance and environmental measures. Three hundred and four call centre employees from a large utility company responded. The second phase comprised six focus groups to investigate what employees believed contributed to their perceived stress. Results: Significant negative correlations were found between GHQ-12 and two MS dimensions; demands (Rho = -0.211, p = 0.000) and relationships (Rho = -0.134, p = 0.02). Other dimensions showed no significant relationship with GHQ-12. Higher levels of stress were associated with reduced job performance, job motivation and increased intention to quit but low stress levels were associated with reduced job satisfaction. Lack of management support, recognition and development opportunities were identified as sources of stress. Conclusion: The findings support the utility of the MS as a measure of employee attitudes and performance.
Description: This is a pre-copyedited, author-produced PDF of an article accepted for publication in Occupational Medicine following peer review. The version of record is available online at: http://dx.doi.org/10.1093/occmed/kqt052
Version: Accepted for publication
DOI: 10.1093/occmed/kqt052
URI: https://dspace.lboro.ac.uk/2134/19390
Publisher Link: http://dx.doi.org/10.1093/occmed/kqt052
ISSN: 0962-7480
Appears in Collections:Published Articles (Sport, Exercise and Health Sciences)

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