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Title: Use of a capability-maturity model to evaluate institutional capacity of urban water utilities in developing economies
Authors: Kayaga, Sam
Mugabi, Josses
Kingdom, William
Keywords: Institutional capacity
Maturity models
Urban water utilities
Issue Date: 2015
Publisher: © Uganda Management Institutue
Citation: KAYAGA, S., MUGABI, J. and KINGDOM, W., 2015. Use of a capability-maturity model to evaluate institutional capacity of urban water utilities in developing economies. IN: International Conference on Governance and Service Delivery in Developing Economies, Kampala, Uganda, 24-28th, Aug.
Abstract: Urban water utilities in the world’s developing economies are faced with challenges of scaling up services to cope with the rapid rate of urbanisation, and sustaining the service delivery. It is increasingly being recognised in development management that institutional capacity is a precursor for sustainable service delivery. This paper describes a process undertaken to develop an outline Water Utility Maturity (WUM) model, a novel tool for evaluating institutional capacity of urban water utilities. The conceptual framework for the WUM model was derived following an extensive literature review that examined the various conceptualisations of institutional sustainability, institutional capacity and performance, in the context of urban water services. The WUM model is designed to be flexible and considers different levels of institutional capacity. There is need to validate the model through further empirical research.
Description: This paper is in closed access.
Sponsor: This study was conducted under the auspices of the Sustainable Development Department of the World Bank, and was partly financed by Water Partnership Program and the AusAid Policy and Decentralization Trust Fund.
Version: Submitted for publication
URI: https://dspace.lboro.ac.uk/2134/19552
Publisher Link: http://conferences.umi.ac.ug/
Appears in Collections:Closed Access (Architecture, Building and Civil Engineering)

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