Loughborough University
Leicestershire, UK
LE11 3TU
+44 (0)1509 263171
Loughborough University

Loughborough University Institutional Repository

Please use this identifier to cite or link to this item: https://dspace.lboro.ac.uk/2134/19552

Title: Use of a capability-maturity model to evaluate institutional capacity of urban water utilities in developing economies
Authors: Kayaga, Sam
Mugabi, Josses
Kingdom, W.
Keywords: Institutional capacity
Maturity models
Urban water utilities
Issue Date: 2015
Publisher: © Uganda Management Institutue
Citation: KAYAGA, S., MUGABI, J. and KINGDOM, W., 2015. Use of a capability-maturity model to evaluate institutional capacity of urban water utilities in developing economies. IN: International Conference on Governance and Service Delivery in Developing Economies, Kampala, Uganda, 24-28th, Aug.
Abstract: Urban water utilities in the world’s developing economies are faced with challenges of scaling up services to cope with the rapid rate of urbanisation, and sustaining the service delivery. It is increasingly being recognised in development management that institutional capacity is a precursor for sustainable service delivery. This paper describes a process undertaken to develop an outline Water Utility Maturity (WUM) model, a novel tool for evaluating institutional capacity of urban water utilities. The conceptual framework for the WUM model was derived following an extensive literature review that examined the various conceptualisations of institutional sustainability, institutional capacity and performance, in the context of urban water services. The WUM model is designed to be flexible and considers different levels of institutional capacity. There is need to validate the model through further empirical research.
Description: This paper is in closed access.
Sponsor: This study was conducted under the auspices of the Sustainable Development Department of the World Bank, and was partly financed by Water Partnership Program and the AusAid Policy and Decentralization Trust Fund.
Version: Submitted for publication
URI: https://dspace.lboro.ac.uk/2134/19552
Publisher Link: http://conferences.umi.ac.ug/
Appears in Collections:Closed Access (Civil and Building Engineering)

Files associated with this item:

File Description SizeFormat
Kayaga_Kampala_GSD_conference_2015_ paper_final_revAug15.pdfSubmitted version276.64 kBAdobe PDFView/Open


SFX Query

Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.