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Please use this identifier to cite or link to this item: https://dspace.lboro.ac.uk/2134/20478

Title: Designing emotion-centred product service systems: The case of a cancer care facility
Authors: Stacey, Patrick K.
Tether, Bruce S.
Keywords: Case study
Design process
Human factors
Service design system design
Issue Date: 2015
Publisher: © Elsevier
Citation: STACEY, P.K. and TETHER, B.S., 2015. Designing emotion-centred product service systems: The case of a cancer care facility. Design Studies, 40, pp. 85-118.
Abstract: Product Service Systems (PSS) designers are increasingly signaling the importance of emotion. However, emotion is yet to be theoretically and empirically studied in PSS design. This paper offers a conceptual model as well as an in-depth field study of the design of an emotion-centred PSS. While the analysis is inductive, it draws on related concepts from structural appraisal theory and structuration theory to further conceptualise the findings. The notion of ‘emotional chain reactions’ in the stimulation of user agency is put forward, producing implications for PSS design theory and practice. For the latter we suggest an emotion-based blueprinting technique.
Description: This paper was accepted for publication in the journal Design Studies and the definitive published version is available at http://dx.doi.org/10.1016/j.destud.2015.06.001
Version: Accepted
DOI: 10.1016/j.destud.2015.06.001
URI: https://dspace.lboro.ac.uk/2134/20478
Publisher Link: http://dx.doi.org/10.1016/j.destud.2015.06.001
ISSN: 0142-694X
Appears in Collections:Published Articles (Business School)

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