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Please use this identifier to cite or link to this item: https://dspace.lboro.ac.uk/2134/20772

Title: An exploration of service design jam and its ability to foster social enterprise
Authors: Kuzmina, Ksenija
Parker, Chris
Jun, Jun
Maguire, Martin
Mitchell, Val
Moreno, Maria A.
Porter, C. Samantha
Keywords: Service design
Social enterprise
Social innovation
Social value
Issue Date: 2016
Publisher: © The Authors. Published by the Design Research Society
Citation: KUZMINA, K. ...et al., 2016. An exploration of service design jam and its ability to foster social enterprise. Presented at the The 50th Anniversary DRS Conference 2016: future-focused thinking, Brighton, 27th-30th June 2016.
Abstract: Social enterprises (SE) are valued as innovative solutions to complex problems but require conditions to nurture and support them. Most support systems rely on individuals who already have an SE idea, and there is very little research on understanding what conditions can support to cultivate the willingness and motivation to engage individuals in this activity. An exploratory study was led to understand whether a particular event, Service Design Jam, can provide such conditions. The paper introduces the study of the Lufbra Jam, organised at Loughborough University, from which two social enterprises, Crop Club in 2013, and FrenPals in 2014 emerged. Through literature review desirability and feasibility were extrapolated as key variables to the formation process of social enterprises. A focus group with three Lufbra Jam organisers was led to identify important organisational elements of the Jam that were perceived to have an impact on the formation of the successful SE thus influencing the perception of desirability and feasibility of SE in individuals. The integration of the two created a thematic matrix that was used to analyse findings from the research with the participants of the two successful SE Cases. The research findings suggest that Lufbra Jam enabled individuals to identify socially and environmentally focused issues and formulate service solutions that they deemed to be desirable and feasible. It also provided an insight that winning and an enterprising workshop were important SDJ elements that helped teams to recognise their service ideas not only as feasible solutions but as SE opportunity for the team to take forward.
Description: This is a conference paper.
Version: Accepted for publication
URI: https://dspace.lboro.ac.uk/2134/20772
Publisher Link: http://www.drs2016.org/#drs2016
Appears in Collections:Conference Papers and Presentations (Design School)
Conference Papers and Presentations (Loughborough University London)

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