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Please use this identifier to cite or link to this item: https://dspace.lboro.ac.uk/2134/20867

Title: The effects of service quality of university sport facilities on students’ affective and behavioral outcomes
Authors: Tan, Mei Xiang Gina
Pyun, Do Young
Keywords: Service quality
Behavioral intention
Issue Date: 2015
Publisher: © Pelcau
Citation: TAN, M.X.G. and PYUN, D.Y., 2015. The effects of service quality of university sport facilities on students’ affective and behavioral outcomes. Asian Journal of Physical Education and Sport Science, 4, pp. 1-17
Abstract: Supportive sport facilities in universities are necessary to encourage students to be actively involved in sport. The purpose of this study was to investigate students’ perceived and expected service quality of sport facilities in universities and test the relations to satisfaction and subsequent behavioral intention. Results from the study revealed that while satisfaction played as partial mediators in the relationships between tangibles/reliability and intention, satisfaction was a full mediator in the relationship between assurance/empathy and intention.
Description: This paper is made available with kind permission of the publisher.
Version: Published
URI: https://dspace.lboro.ac.uk/2134/20867
Publisher Link: http://pelab.cau.ac.kr/?module=Board&action=SiteBoard&sMode=VIEW_FORM&iBrdNo=12&iBrdContNo=21&sBrdContRe=0&sSearchField=&sSearchValue=&CurrentPage=1
Appears in Collections:Published Articles (Sport, Exercise and Health Sciences)

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