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Please use this identifier to cite or link to this item: https://dspace.lboro.ac.uk/2134/2089

Title: User-centred evaluation of complex IT&T within an operational environment
Authors: May, Andrew
Keywords: evaluation
user-centred design
human factors techniques
Issue Date: 2001
Publisher: © Australian Computer Society
Citation: MAY, A.J., 2001. User-Centred Evaluation of Complex IT&T Within an Operational Environment'', Journal of Research and Practice in Information Technology, 33(1), pp. 83-97
Abstract: The aim of this paper is to provide guidance for the user-centred evaluation of new and complex Information Technology and Telecommunication systems within an industrial operational environment. This paper draws upon practical and methodological experience gained over a period of nearly a decade in order to: • Discuss the efficacy or otherwise of some typical Human Factors evaluation techniques • Describe the common constraints that are likely to arise during an industriallybased evaluation process • Provide guidance for overcoming these barriers to a successful and informative evaluation process Specifically, this paper aims to identify some of the key requirements for undertaking a successful evaluation process within a challenging environment and presents recommendations to maximise the efficacy of the evaluation effort.
Description: This article was published in the journal, Journal of Research and Practice in Information Technology [© Australian Computer Society].
URI: https://dspace.lboro.ac.uk/2134/2089
ISSN: 1443-458X
Appears in Collections:Published Articles (Design School)

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