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Title: Evaluating feedback interventions: a design for sustainable behaviour case study
Authors: Wilson, Garrath T.
Bhamra, T.A.
Lilley, Debra
Keywords: Behaviour Change
Design for Sustainable Behaviour
Domestic Energy Consumption
Issue Date: 2016
Publisher: National Taiwan University of Science and Technology / © 2016 Wilson, Bhamra & Lilley
Citation: WILSON, G.T., BHAMRA, T.A. and LILLEY, D., 2016. Evaluating feedback interventions: a design for sustainable behaviour case study. International Journal of Design, 10 (2), pp.87-99.
Abstract: Design for Sustainable Behaviour is an emerging research area concerned with the application of design interventions to influence consumer behaviour during the use phase towards more sustainable action. However, current research is focussed on strategy definition and selection with little research into understanding the actual impact of the interventions debated. Here, the author’s present three themes as different entry points to the evaluation of a feedback intervention designed to change behaviour towards a sustainable goal: an evaluation of the behaviour changed by the intervention; an evaluation of the interventions functionality; and an evaluation of the interventions sustainable consequences. This paper explores these themes through a case study of a physical feedback intervention prototype designed with the intention of reducing domestic energy consumption through behaviour change whilst maintaining occupant comfort. In this paper, the authors suggest that questions for evaluating functionality and usability are dependent upon the intervention strategy employed; questions for the evaluation of behavioural antecedents and ethics are applicable to all intervention strategies; finally, questions for the evaluation of sustainable metrics are dependent upon the interventions context. More universal lines of questioning are then presented based on the findings of this study, suitable for cross-study comparison.
Description: This is an Open Access paper published under a Creative Commons Attribution-NonCommercial-NoDerivs 2.5 License.
Sponsor: The authors thank the Engineering and Physical Sciences Research Council (EPSRC) and E.ON UK for providing the financial support for this study as part of the Carbon, Control & Comfort project (EP/G000395/1).
Version: Accepted for publication
URI: https://dspace.lboro.ac.uk/2134/21098
Publisher Link: http://www.ijdesign.org/ojs/index.php/IJDesign/article/view/2153/741
ISSN: 1991-3761
Appears in Collections:Published Articles (Design School)

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