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Title: Improving utility management : case study from Kisumu, Kenya
Authors: Kayaga, Sam
Njiru, Cyrus
Itiko, Eng Mulwa
Onyango-Awin, Jerry
Issue Date: 2005
Publisher: © WEDC, Loughborough University
Citation: KAYAGA, S. ... et al, 2005. Improving utility management : case study from Kisumu, Kenya. IN: Kayaga, S. (ed). Maximising the benefits from water and environmental sanitation: Proceedings of the 31st WEDC International Conference, Kampala, Uganda, 31 October-4 November 2005, pp. 172-175.
Abstract: This paper highlights the main steps taken in the process of developing a Performance Improvement Plan (PIP) for Kisumu Water and Sewerage Company (KIWASCO), as part of the WUP capacity-building project funded by SIDA, which was facilitated by WEDC in partnership with Severn Trent International. As a departure from previous consultancies, the utility staff actually developed the PIP themselves, during which process they built their capacity in strategic planning processes. Although the project was implemented during a difficult period in which KIWASCO was in a transition, with several changes in senior management, it is felt that the involvement of middle managers in the PIP process ensured that maximum benefits were derived from the project.
Description: This is a conference paper.
URI: https://dspace.lboro.ac.uk/2134/2116
Appears in Collections:WEDC 31st International Conference
Conference Papers and Presentations (Architecture, Building and Civil Engineering)

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