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Title: Crisis communications management in football clubs
Authors: Manoli, Argyro Elisavet
Keywords: Soccer
Premier League
Crisis management
Sport communication
Issue Date: 2016
Publisher: © Human Kinetics
Citation: MANOLI, A.E., 2016. Crisis communications management in football clubs. International Journal of Sport Communication, 9(3), pp.340-363.
Abstract: An escalating number of crises appear in the sport industry in general and the football industry in particular that make the area of crisis communication an increasingly important matter in both the everyday running and the long-term viability of football. However, the sensitivity of the topic makes an extensive analysis on crisis communications current practice a particularly challenging task. This study examines how crisis communications is managed, by investigating the current practices and techniques employed in English Premier League clubs, as they were presented by communications professionals employed in the clubs. The analysis of the clubs’ practices underlines the lack of pro-activity and presents the most popular strategies of crisis communications management; the “wait for the dust to settle” and the “react promptly before the noise grows”. In addition, an under-documented technique is examined: the use of the informal personal relationships between the employees of the clubs and the members of the media. This study also introduces the Crisis Communications Management in Football model, which illustrates the practices identified through this study and can potentially act as a guide for crisis communications analysis in a number of other industries.
Description: This article was published in the International Journal of Sport Communication [© Human Kinetics] and the definitive version is available at: http://dx.doi.org/10.1123/ijsc.2016-0062.
Version: Accepted for publication
DOI: 10.1123/ijsc.2016-0062
URI: https://dspace.lboro.ac.uk/2134/21886
Publisher Link: http://dx.doi.org/10.1123/ijsc.2016-0062
ISSN: 1936-3915
Appears in Collections:Published Articles (Sport, Exercise and Health Sciences)

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