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Title: A simple approach to improving email communication: going back to basics
Authors: Jackson, Thomas
Burgess, Anthony
Edwards, Janet
Issue Date: 2006
Publisher: © ACM
Citation: JACKSON, T., BURGESS, A. and EDWARDS, J., 2006. A simple approach to improving email communication: going back to basics. Communications of the ACM, 49(6), pp.107-109
Abstract: Email communication is becoming a burden for many employees and the way email is handled is far from efficient [5]. Employees are overwhelmed by the volume [4], lose important items [6], and feel pressured to respond quickly (often within seconds [3]). The major research in this field is trying to solve these problems by designing and building better email systems through understanding email usage [5]. Although these systems will probably improve email communication, would going back to basics provide, at worst, an interim solution?
Description: This article was published in the journal, Communications of ACM [© ACM]. The definitive version is available at: http://www.acm.org/pubs/cacm/.
DOI: 10.1145/1132469.1132493
URI: https://dspace.lboro.ac.uk/2134/2191
ISSN: 0001-0782
Appears in Collections:Published Articles (Computer Science)
Published Articles (Information Science)

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