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A simple approach to improving email communication: going back to basics

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journal contribution
posted on 2006-06-15, 09:50 authored by Tom JacksonTom Jackson, Anthony K. Burgess, Janet Edwards
Email communication is becoming a burden for many employees and the way email is handled is far from efficient [5]. Employees are overwhelmed by the volume [4], lose important items [6], and feel pressured to respond quickly (often within seconds [3]). The major research in this field is trying to solve these problems by designing and building better email systems through understanding email usage [5]. Although these systems will probably improve email communication, would going back to basics provide, at worst, an interim solution?

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School

  • Science

Department

  • Information Science

Pages

36888 bytes

Citation

JACKSON, T., BURGESS, A. and EDWARDS, J., 2006. A simple approach to improving email communication: going back to basics. Communications of the ACM, 49(6), pp.107-109

Publisher

© ACM

Version

  • AM (Accepted Manuscript)

Publication date

2006

Notes

© ACM 2006. This is the author's version of the work. It is posted here for your personal use. Not for redistribution. The definitive Version of Record was published in Communications of ACM, https://doi.org/10.1145/1132469.1132493.

ISSN

0001-0782

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