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Title: A simple approach to improving email communication: going back to basics
Authors: Jackson, Thomas
Burgess, Anthony K.
Edwards, Janet
Issue Date: 2006
Publisher: © ACM
Citation: JACKSON, T., BURGESS, A. and EDWARDS, J., 2006. A simple approach to improving email communication: going back to basics. Communications of the ACM, 49(6), pp.107-109
Abstract: Email communication is becoming a burden for many employees and the way email is handled is far from efficient [5]. Employees are overwhelmed by the volume [4], lose important items [6], and feel pressured to respond quickly (often within seconds [3]). The major research in this field is trying to solve these problems by designing and building better email systems through understanding email usage [5]. Although these systems will probably improve email communication, would going back to basics provide, at worst, an interim solution?
Description: © ACM 2006. This is the author's version of the work. It is posted here for your personal use. Not for redistribution. The definitive Version of Record was published in Communications of ACM, https://doi.org/10.1145/1132469.1132493.
Version: Accepted for publication
DOI: 10.1145/1132469.1132493
URI: https://dspace.lboro.ac.uk/2134/2191
Publisher Link: https://doi.org/10.1145/1132469.1132493
ISSN: 0001-0782
Appears in Collections:Published Articles (Computer Science)
Published Articles (Information Science)

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