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A simple approach to improving email communication: going back to basics
journal contribution
posted on 2006-06-15, 09:50 authored by Tom JacksonTom Jackson, Anthony K. Burgess, Janet EdwardsEmail communication is becoming a burden for many employees and the way email is handled is
far from efficient [5]. Employees are overwhelmed by the volume [4], lose important items [6], and
feel pressured to respond quickly (often within seconds [3]). The major research in this field is
trying to solve these problems by designing and building better email systems through
understanding email usage [5]. Although these systems will probably improve email
communication, would going back to basics provide, at worst, an interim solution?
History
School
- Science
Department
- Information Science
Pages
36888 bytesCitation
JACKSON, T., BURGESS, A. and EDWARDS, J., 2006. A simple approach to improving email communication: going back to basics. Communications of the ACM, 49(6), pp.107-109Publisher
© ACMVersion
- AM (Accepted Manuscript)