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Email training significantly reduces email defects

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journal contribution
posted on 2006-06-15, 10:16 authored by Anthony K. Burgess, Tom JacksonTom Jackson, Janet Edwards
Organisations are now becoming aware of the problems associated with email use and are keen to reduce these defects. These email defects relate to the ineffective way that email is used within organisations, and are not only limited to the volume of email that is sent and received, but also the quality of the email content. Email defects lead to inefficiencies within the workplace as employees spend more time dealing with email rather than doing other aspects of their job. This paper firstly examines how email is used within a large organisation and highlights the defects associated with email. The initial results show that these defects affect some groups of employees more than others. The paper also reports on the effectiveness of email training in reducing the defects associated with email use. The results show that some of these defects are related and that training can significantly reduce some of the email defects and improve the way people write emails.

History

School

  • Science

Department

  • Information Science

Pages

76966 bytes

Citation

BURGESS, JACKSON and EDWARDS, 2005. Email training significantly reduces email defects. International Journal of Information Management, 25(1), pp. 71-83

Publisher

© Elsevier

Publication date

2005

Notes

This article was published in the journal, International Journal of Information Management [© Elsevier]. The definitive version is available at: http://www.sciencedirect.com/science/journal/02684012.

ISSN

0268-4012

Language

  • en