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Please use this identifier to cite or link to this item: https://dspace.lboro.ac.uk/2134/21950

Title: The impact of the Balanced Scorecard in libraries: from performance measurement to strategic management
Authors: de la Mano, Marta
Creaser, Claire
Keywords: Balanced Scorecard
Libraries
Performance measurement
Strategic management
Issue Date: 2016
Publisher: Sage Publications / © The Authors
Citation: DE LA MANO, M. and CREASER, C., 2016. The impact of the Balanced Scorecard in libraries: from performance measurement to strategic management. Journal of Librarianship and Information Science, 48 (2), pp. 191 - 208
Abstract: A literature review of the development of the Balanced Scorecard in libraries was used to develop a series of hypotheses on the main characteristics of its implementation, use and outcomes. These were tested via an electronic questionnaire sent to a sample of 49 academic, public and national libraries worldwide known to be using the Balanced Scorecard, with 15 respondents. The results show that the key driver for most was to improve library management; considerable support was needed in developing the framework; selecting the Key Performance Indicators was the most challenging implementation issue; and most felt they had benefited from using the Balanced Scorecard.
Description: This is the accepted version of a paper subsequently published in the Journal of Librarianship and Information Science. The definitive version is available at: http://dx.doi.org/10.1177/0961000614558078
Version: Accepted for publication
DOI: 10.1177/0961000614558078
URI: https://dspace.lboro.ac.uk/2134/21950
Publisher Link: http://dx.doi.org/10.1177/0961000614558078
ISSN: 0961-0006
Appears in Collections:Published Articles (Business School)

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