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Title: Drivers of change in the UK Fire Service: an operations management perspective
Authors: Bateman, Nicola
Maher, Karen
Randall, Raymond
Issue Date: 2015
Publisher: © Routledge; the editors
Citation: BATEMAN, N., MAHER, K. and RANDALL, R., 2016. Drivers of change in the UK Fire Service: an operations management perspective. Public Service Operations Management: A Research Handbook. Abingdon: Routledge, pp. 139 - 155.
Abstract: The UK Fire and Rescue Service is subject to reform, along with other public sector services, resulting in later retirement age and budget limitations; the fire service is also subject to other societal changes such as shifts in fitness levels and a reduction in call outs. This chapter reviews these changes and considers them from an operations management perspective. A method for how to measure operational effectiveness is proposed and its use in informing changes to operating practice in the fire service is advocated.
Description: This is an Accepted Manuscript from the book, Public Service Operations Management: A Research Handbook published by Routledge on 08th October 2015, available online: www.routledge.com/9781138813694
Version: Accepted for publication
URI: https://dspace.lboro.ac.uk/2134/21974
Publisher Link: https://www.routledge.com/Public-Service-Operations-Management-A-research-handbook/Radnor-Bateman-Esain-Kumar-Williams-Upton/p/book/9781138813694
ISBN: 9781138813694
Appears in Collections:Book Chapters (Business)

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