BATEMAN, N., MAHER, K. and RANDALL, R., 2016. Drivers of change in the UK Fire Service: an operations management perspective. Public Service Operations Management: A Research Handbook. Abingdon: Routledge, pp. 139 - 155.
The UK Fire and Rescue Service is subject to reform, along with other public sector services, resulting
in later retirement age and budget limitations; the fire service is also subject to other societal
changes such as shifts in fitness levels and a reduction in call outs. This chapter reviews these
changes and considers them from an operations management perspective. A method for how to
measure operational effectiveness is proposed and its use in informing changes to operating practice
in the fire service is advocated.
Closed access until February 2017. This is a chapter from the book, Public Service Operations Management: A Research Handbook.