Loughborough University
Leicestershire, UK
LE11 3TU
+44 (0)1509 263171
Loughborough University

Loughborough University Institutional Repository

Please use this identifier to cite or link to this item: https://dspace.lboro.ac.uk/2134/22232

Title: Co-creating the service recovery experience – A new lens on service recovery [Abstract]
Authors: Arsenovic, Jasenko
Edvardsson, Bo
Gruber, Thorsten
Akesson, Maria
Tronvoll, Bard
Issue Date: 2016
Publisher: © The Authors. Published by the European Association for REsearch on SERvices
Citation: ARSENOVIC, J. ...et al., 2016. Co-creating the service recovery experience – A new lens on service recovery. Presented at the 26th Annual RESER Conference, Naples, Italy, 8-10th Oct.
Description: This is an abstract of a conference paper.
Version: Accepted for publication
URI: https://dspace.lboro.ac.uk/2134/22232
Publisher Link: http://www.reser2016.com/home.html
Appears in Collections:Conference Papers (Business School)

Files associated with this item:

File Description SizeFormat
Gruber_RESER_Co-creating the Service Recovery Experience – A New Lens on Service Recovery.pdfAccepted version25.49 kBAdobe PDFView/Open

 

SFX Query

Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.