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Please use this identifier to cite or link to this item: https://dspace.lboro.ac.uk/2134/22232

Title: Co-creating the service recovery experience – A new lens on service recovery [Abstract]
Authors: Arsenovic, Jasenko
Edvardsson, Bo
Gruber, Thorsten
Akesson, Maria
Tronvoll, Bard
Issue Date: 2016
Publisher: © The Authors. Published by the European Association for REsearch on SERvices
Citation: ARSENOVIC, J. ...et al., 2016. Co-creating the service recovery experience – A new lens on service recovery. Presented at the 26th Annual RESER Conference, Naples, Italy, 8-10th Oct.
Description: This is an abstract of a conference paper.
Version: Accepted for publication
URI: https://dspace.lboro.ac.uk/2134/22232
Publisher Link: http://www.reser2016.com/home.html
Appears in Collections:Conference Papers and Presentations (Business)

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