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Please use this identifier to cite or link to this item: https://dspace.lboro.ac.uk/2134/22543

Title: Identifying tensions in the servitized value chain
Authors: Burton, Jamie
Story, Vicky
Zolkiewski, Judy
Raddats, Chris
Baines, Tim
Medway, Dominic
Keywords: Servitization
Business model innovation
Service innovation
Value chain
Issue Date: 2016
Publisher: Taylor & Francis
Citation: BURTON, J. ... et al, 2016. Identifying tensions in the servitized value chain. Research-Technology Management, 59 (5), pp.38-47.
Abstract: Servitization is recognized as an opportunity for manufacturing firms to harvest additional value by accessing new sources of revenue and expanding their reach up and down the value chain. It is a network activity, as it involves not just the servitizing firm but actors across the firm’s ecosystem. Most studies argue that servitization creates value for all network actors. However, service innovation activities may also result in the firm appropriating value from other actors, creating tensions in the network. Those tensions can undermine servitization efforts and destroy value for all participants. To avoid this outcome, firms must anticipate and manage tensions to create cooperative relationships with value chain partners. Through a series of semi-structured interviews with key actors at servitizing firms and their customers and intermediaries, we identified specific types and sources of tensions in the servitization process and explored how they might be mitigated or managed.
Description: This paper is closed access until 26th February 2018.
Version: Accepted for publication
URI: https://dspace.lboro.ac.uk/2134/22543
Publisher Link: http://www.tandfonline.com/doi/full/10.1080/08956308.2016.1208042
ISSN: 0895-6308
Appears in Collections:Closed Access (Business School)

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