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Title: The origins of failure: seeking the causes of design–reality gaps
Authors: Masiero, Silvia
Keywords: ICT4D
Design-reality gaps
Information systems
Issue Date: 2016
Publisher: © Commonwealth Secretariat. Published by Taylor & Francis
Citation: MASIERO, S., 2016. The origins of failure: seeking the causes of design–reality gaps. Information Technology for Development, 22 (3), pp. 487-502.
Abstract: The theory of design–reality gaps is an extant framework to explain failure of information systems in developing nations. This paper problematizes the nature of failure, with a particular focus on situations in which well-implemented systems, apparently corresponding to users’ views of reality, still fail to meet the expectations of their key stakeholders. To extend existing theory on this phenomenon, I advance a diagnostic model to identify the root causes of design–reality gaps. The model is illustrated through a case study of the Ration Card Management System in Kerala, South India: by capturing the causal chains underlying design–reality gaps, the model sets to trace the origins of failure, and the processes through which it is ultimately determined. The model I propose is both explanatory and normative, as it elicits causes of failure and serves as a basis to combat them.
Description: This is an Accepted Manuscript of an article published by Taylor & Francis in Information Technology for Development on 25 Feb 2016, available online: http://dx.doi.org/10.1080/02681102.2016.1143346
Version: Accepted for publication
DOI: 10.1080/02681102.2016.1143346
URI: https://dspace.lboro.ac.uk/2134/22863
Publisher Link: http://dx.doi.org/10.1080/02681102.2016.1143346
ISSN: 0268-1102
Appears in Collections:Published Articles (Business)

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