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Title: Sustainable business models through service design
Authors: Prendeville, Sharon
Bocken, Nancy
Keywords: Sustainable business models
Service design
Business model innovation
Issue Date: 2017
Publisher: Elsevier © The Authors
Citation: PRENDEVILLE, S. and BOCKEN, N., 2017. Sustainable business models through service design. Procedia Manufacturing, 8 (2017), pp. 292-299.
Abstract: In the face of growing sustainability challenges, pressure on businesses to decouple environmental impacts from growth is mounting. New sustainable business models can be a systemic driver for change in industry and the wider business innovation literature suggests that strategic design approaches can be at the heart of business model innovation. One such approach, service design, involves solving problems through a service response, which unlocks value for each stakeholder in a value chain. Nevertheless, the value of service design to sustainable business is still often overlooked. Through a literature review and five illustrative case studies this paper systematically analyses how businesses can leverage service design for sustainable business model innovation. The research highlights how service design can support sustainable business model innovation by uncovering strategic as well as operational synergies between these complementary fields.
Description: This paper was also presented at the 14th Global Conference on Sustainable Manufacturing (GCSM), Stellenbosch, South Africa, 3rd-5th October 2016.
Version: Published
DOI: 10.1016/j.promfg.2017.02.037
URI: https://dspace.lboro.ac.uk/2134/23070
Publisher Link: https://doi.org/10.1016/j.promfg.2017.02.037
ISSN: 2351-9789
Appears in Collections:Published Articles (Loughborough University London)

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