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Please use this identifier to cite or link to this item: https://dspace.lboro.ac.uk/2134/23102

Title: Knowledge overlap in nearshore service delivery
Authors: Brooks, Jade
Ravishankar, M.N.
Oshri, Ilan
Keywords: Nearshoring
Knowledge overlaps
Service delivery
Control
Issue Date: 2016
Publisher: © The Authors. Published by Association for Information Systems
Citation: BROOKS,J., RAVISHANKAR, M.N. and OSHRI, I., 2016. Knowledge overlap in nearshore service delivery. Presented at the International Conference on Information Systems (ICIS 2016), Dublin, Ireland, Dec. 11-14th.
Abstract: Multinational organizations now increasingly source tasks from nearshore units. While, offshore locations promise superior opportunities for cost savings and access to large scale, flexible workforces, organizations are increasingly distributing work much closer to home (Deloitte 2014). One of the biggest attractions of nearshore locations is proximity. In principle nearshore units are geographically, temporally, and culturally closer to their onshore counterparts reducing the cost and coordination effort to manage distance. Despite the anticipation that onshore units and nearshore units will operate effectively from distinctive and separate knowledge bases, they continue to be bogged down by knowledge overlaps. Knowledge overlaps (KOs) are a duplication of information and know-how of specific migrated activities that allow onshore units to retain control of nearshore units. In this paper, we draw on data from an on-going qualitative case study to demonstrate how nearshore units manage KOs and relinquish control of processes.
Description: This is a conference paper.
Version: Accepted for publication
URI: https://dspace.lboro.ac.uk/2134/23102
Publisher Link: http://icis2016.aisnet.org/
Appears in Collections:Conference Papers and Presentations (Business School)

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