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Please use this identifier to cite or link to this item: https://dspace.lboro.ac.uk/2134/23408

Title: Factors influencing experience in crowds – The participant perspective
Authors: Filingeri, Victoria
Eason, Ken
Waterson, Patrick
Haslam, Roger
Keywords: Crowds
Participant experience
Satisfaction
Issue Date: 2016
Publisher: © Elsevier
Citation: FILINGERI, V. ... et al, 2016. Factors influencing experience in crowds – The participant perspective. Applied Ergonomics, 59, pp. 431-441.
Abstract: Humans encounter crowd situations on a daily basis, resulting in both negative and positive experiences. Understanding how to optimise the participant experience of crowds is important. In the study presented in this paper, 5 focus groups were conducted (35 participants, age range: 21–71 years) and 55 crowd situations observed (e.g. transport hubs, sport events, retail situations). Influences on participant experience in crowds identified by the focus groups and observations included: physical design of crowd space and facilities (layout, queuing strategies), crowd movement (monitoring capacity, pedestrian flow), communication and information (signage, wayfinding), comfort and welfare (provision of facilities, environmental comfort), and public order. It was found that important aspects affecting participant experience are often not considered systematically in the planning of events or crowd situations. The findings point to human factors aspects of crowds being overlooked, with the experiences of participants often poor.
Description: This paper is closed access until 20th October 2016.
Version: Accepted for publication
DOI: 10.1016/j.apergo.2016.09.009
URI: https://dspace.lboro.ac.uk/2134/23408
Publisher Link: http://dx.doi.org/10.1016/j.apergo.2016.09.009
ISSN: 0003-6870
Appears in Collections:Closed Access (Design School)

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