Loughborough University
Leicestershire, UK
LE11 3TU
+44 (0)1509 263171
Loughborough University

Loughborough University Institutional Repository

Please use this identifier to cite or link to this item: https://dspace.lboro.ac.uk/2134/23408

Title: Factors influencing experience in crowds: the participant perspective
Authors: Filingeri, Victoria
Eason, Kenneth D.
Waterson, Patrick
Haslam, Roger
Keywords: Crowds
Participant experience
Issue Date: 2016
Publisher: © Elsevier
Citation: FILINGERI, V. ... et al, 2016. Factors influencing experience in crowds: the participant perspective. Applied Ergonomics, 59, pp. 431-441.
Abstract: Humans encounter crowd situations on a daily basis, resulting in both negative and positive experiences. Understanding how to optimise the participant experience of crowds is important. In the study presented in this paper, 5 focus groups were conducted (35 participants, age range: 21–71 years) and 55 crowd situations observed (e.g. transport hubs, sport events, retail situations). Influences on participant experience in crowds identified by the focus groups and observations included: physical design of crowd space and facilities (layout, queuing strategies), crowd movement (monitoring capacity, pedestrian flow), communication and information (signage, wayfinding), comfort and welfare (provision of facilities, environmental comfort), and public order. It was found that important aspects affecting participant experience are often not considered systematically in the planning of events or crowd situations. The findings point to human factors aspects of crowds being overlooked, with the experiences of participants often poor.
Description: This paper was accepted for publication in the journal Applied Ergonomics and the definitive published version is available at http://dx.doi.org/10.1016/j.apergo.2016.09.009
Version: Accepted for publication
DOI: 10.1016/j.apergo.2016.09.009
URI: https://dspace.lboro.ac.uk/2134/23408
Publisher Link: http://dx.doi.org/10.1016/j.apergo.2016.09.009
ISSN: 0003-6870
Appears in Collections:Published Articles (Design School)

Files associated with this item:

File Description SizeFormat
Filingeri et al 2017.pdfAccepted version274.31 kBAdobe PDFView/Open


SFX Query

Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.