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Please use this identifier to cite or link to this item: https://dspace.lboro.ac.uk/2134/23440

Title: Workplace stress from actual and desired computer-mediated communication use: a multi-method study
Authors: Stich, Jean-Francois
Tarafdar, Monideepa
Cooper, Cary L.
Stacey, Patrick K.
Keywords: Computer-mediated communication
Instant messaging
Workplace stress
Work relationships
Person-environment fit
Multi-method study
Issue Date: 2017
Publisher: © Wiley
Citation: STICH, J.F. ...et al., 2017. Workplace stress from actual and desired computer-mediated communication use: a multi-method study. New Technology, Work and Employment, 32 (1), pp. 84–100.
Abstract: The use of computer-mediated communication applications can lead to workplace stress for employees. However, such stress is influenced not only by how individuals actually use computer-mediated communication applications, but also how they desire to use them. This paper examines how the individual’s actual and desired use of communication tools together influence his or her workplace stress. It does so across a range of computer-mediated media (e.g. email or instant messaging), and workplace stressors (e.g. workload or work relationships). This investigation is conducted using a multi-method research design. The quantitative study found that desired and actual use together influenced workplace stress, mostly for email, but not for other media. The qualitative study further showed that such influence depends on organizational conditions such as available media or co-workers preferences. The findings emphasize the importance of considering the individuals’ desired use of CMC media, and their subjective appraisals of different media.
Description: This paper is in closed access until 24 months after publication.
Version: Accepted for publication
DOI: 10.1111/ntwe.12079
URI: https://dspace.lboro.ac.uk/2134/23440
Publisher Link: http://dx.doi.org/10.1111/ntwe.12079
ISSN: 1468-005X
Appears in Collections:Closed Access (Business)

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