Hodgkinson et al PMR Repos.pdf (161.49 kB)
Does ownership matter for service delivery value? an examination of citizens’ service satisfaction
journal contribution
posted on 2017-01-05, 09:57 authored by Ian HodgkinsonIan Hodgkinson, Paul Hughes, Mathew Hughes, Russell J. GlennonGovernments across the world outsource service delivery to external agents, but does ownership matter for service delivery value? Though theory points to clear ownership differences on effectiveness, there remains limited empirical evidence of the impact of ownership on citizens’ satisfaction. Focusing on local authorities in England, we draw on secondary data (2007 and 2009) to examine if ownership type matters. The findings indicate that ownership – public, non-profit, private – confers no direct benefits for citizens’ satisfaction suggesting that the outsourcing decision should not rely on unfounded assumptions about performance differentials between ownership types. The implications for public management are explored.
History
School
- Business and Economics
Department
- Business
Published in
Public Management ReviewVolume
forthcomingCitation
HODGKINSON, I.R. ... et al, 2017. Does ownership matter for service delivery value? an examination of citizens’ service satisfaction. Public Management Review, 19(8), pp. 1206-1220.Publisher
Taylor & FrancisVersion
- AM (Accepted Manuscript)
Publisher statement
This work is made available according to the conditions of the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) licence. Full details of this licence are available at: https://creativecommons.org/licenses/by-nc-nd/4.0/Acceptance date
2016-12-09Publication date
2017-01-01Notes
This is an Accepted Manuscript of an article published by Taylor & Francis in Public Management Review on 1 January 2017, available online: http://www.tandfonline.com/10.1080/14719037.2016.1272711.ISSN
1471-9037eISSN
1471-9045Publisher version
Language
- en