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Please use this identifier to cite or link to this item: https://dspace.lboro.ac.uk/2134/23713

Title: Let's ditch CSI scores and measure staff satisfaction instead
Authors: Saker, James M.
Issue Date: 2016
Publisher: Bauer Media
Citation: SAKER, J.M., 2016. Let's ditch CSI scores and measure staff satisfaction instead. Automotive Management, June 2016.
Description: This paper was accepted for publication in the magazine Automotive Management and appears here with the kind permission of the publisher.
Version: Published
URI: https://dspace.lboro.ac.uk/2134/23713
Publisher Link: http://www.am-online.com/
Appears in Collections:Published Articles (Business School)

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