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Title: Conceptual linkages between benchmarking, total quality management and construction productivity
Authors: Lema, Ninatubu Mbora
Price, Andrew D.F.
Kadir, Mohammad Razali bin Abdul
Keywords: Benchmarking
Change management
Construction productivity
Total quality management
Issue Date: 1994
Publisher: ARCOM
Citation: LEMA, N., PRICE, A. and KADIR, M., 1994. Conceptual linkages between benchmarking, total quality management and construction productivity. IN: Proceedings of 1994 10th annual conference of the Association of Researchers in Construction Management (ARCOM), Loughborough, Great Britain, 14-16 September 1994, pp.485-495.
Abstract: The decline in construction productivity over the last two decades is an issue of wide concern when compared to manufacturing industry. There have been several calls for major reforms in the way that the construction industry operates if its performance is to be improved. There is, however, a general lack of credible suggestions for implementing these reforms. This paper examines benchmarking (a continuous and systematic process of comparing an organisation's efficiency in terms of productivity, quality and practices with those companies and organisations that represent excellence) as one such reform tool. Conceptual linkages between benchmarking, Total Quality Management (TQM), and construction productivity are also explored. TQM is suggested as a general framework for reform implementation with benchmarking as a tool for kick-starting managerial or organisational change processes. Benchmarking is presented as a viable tool for performance gap identification and quantification. The performance gap is seen as an important motivator for a company wishing to: take the initial step into TQM; and utilise benchmarking as a sustenance and acceleration tool through continuous comparison and improvement in the TQM implementation process.
Version: Accepted for publication
URI: https://dspace.lboro.ac.uk/2134/23920
Publisher Link: http://www.arcom.ac.uk/index.php
ISBN: 9781898633051
1898633053
Appears in Collections:Conference Papers (Architecture, Building and Civil Engineering)

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