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Please use this identifier to cite or link to this item: https://dspace.lboro.ac.uk/2134/24117

Title: Formal and relational governance in IT outsourcing: substitution, complementarity and the role of the psychological contract
Authors: Lioliou, Eleni
Zimmermann, Angelika
Willcocks, Leslie
Gao, Lan
Keywords: IT outsourcing
Outsourcing governance
Contracts
Relational governance
Psychological contract
Case studies
Issue Date: 2014
Publisher: © John Wiley & Sons
Citation: LIOLIOU, E. ... et al., 2014. Formal and relational governance in IT outsourcing: substitution, complementarity and the role of the psychological contract. Information Systems Journal, 24 (6), pp.503-535.
Abstract: This study aims to contribute to the literature on IT outsourcing governance by advancing our understanding of mechanisms of substitution and complementarity between formal and relational governance. Our study illustrates certain conditions under which substitution and complementarity can occur and depicts a two-way causal relationship between them. Our examination further provides a more indepth assessment of relational governance by using the concept of the psychological contract. Our results demonstrate that the psychologically binding nature of the psychological contract makes it a particularly forceful substitute to formal governance, while its associations with other relationship aspects make it a forceful complement.
Description: Closed access.
Version: Published
DOI: 10.1111/isj.12038
URI: https://dspace.lboro.ac.uk/2134/24117
Publisher Link: http://dx.doi.org/10.1111/isj.12038
ISSN: 1350-1917
Appears in Collections:Closed Access (Business School)

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