SIKVELAND, R.O. and ZEITLYN, D., 2017. Using prosodic cues to identify dialogue acts: methodological challenges. Text & Talk, 37 (3), pp.311-334.
This paper was accepted for publication in the journal Text & Talk and the definitive published version is available at https://doi.org/10.1515/text-2017-0007
This research was part of a Knowledge Transfer Partnership, funded by the UK government and by a partner company. Consent was secured via the partner company to conduct this research, and to present the two illustrative examples included in this paper. However, due to confidentiality constraints we cannot disclose the identity of the partner company nor the call-centre studied.