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Please use this identifier to cite or link to this item: https://dspace.lboro.ac.uk/2134/24236

Title: Designing emotion-centred Product Service Systems: the case of a cancer care facility
Authors: Stacey, Patrick K.
Tether, Bruce S.
Keywords: Product-service systems
Issue Date: 2014
Publisher: Lancaster University Management School (© Dr. Patrick K Stacey and Professor Bruce S. Tether)
Citation: STACEY, P.K. and TETHER, B., 2014. Designing emotion-centred Product Service Systems: the case of a cancer care facility. Lancaster University Management School, Working Paper 2014:6
Abstract: Product Service Systems (PSS) designers are increasingly signalling the importance of emotion. However, emotion is yet to be theoretically and empirically studied in PSS design. This paper offers a conceptual model as well as an in-depth field study of the design of an emotion-centred PSS. The paper draws on and extends appraisal theory, uses it as a lens by which to analyse ‘emotional chain reactions’ in the data, and produces implications for PSS design theory and practice.
Description: This working paper is © Dr. Patrick K Stacey and Professor Bruce Tether. All rights reserved. Short sections of text, not to exceed two paragraphs, may be quoted without explicit permission, provided that full acknowledgment is given.
Version: Accepted for publication
URI: https://dspace.lboro.ac.uk/2134/24236
Publisher Link: http://www.lancaster.ac.uk/lums/
Appears in Collections:Working Papers (Business)

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